How nice that you want to do one of the tours of Vegan Food Tour Netherlands. We look forward to giving you a taste of the tastiest vegan dishes and sharing special stories with you. Do you have any questions about the tour? Please check out the frequently asked questions. If your question is not listed there, you can always email or call us at info@veganfoodtour.nl or WhatsApp/call us at +31 6 44 21 79 99. You can do so at info@veganfoodtour.nl or whatsap/call 06 44 21 79 99.

Vegan Food Tour Netherlands V.O.F.
CHAMBER OF COMMERCE: 91716608

By booking a tour organized by Vegan Food Tour Nederland, you agree to the following terms and conditions. A booking is final once it has been paid for. If a participant books for a group, it is their responsibility to share the terms and conditions with the other participants.

Definitions

In these terms and conditions, the following terms are used in the following meaning, unless explicitly stated otherwise.

  • Vegan Food Tour Netherlands V.O.F: the organization behind the Vegan Food Tours (also referred to as “Vegan Food Tour Netherlands,” “Vegan Food Tour,” “we,” “us” or “our”).
  • Guide: the person conducting the tour on behalf of Vegan Food Tour Netherlands.
  • Participant(s): any natural person or legal entity participating in one of the tours of Vegan Food Tour Nederland V.O.F.

Booking, payment, and cancellation

Participants can book a Vegan Food Tour up to at least 3 months in advance, either through the website www.veganfoodtour.nl or through an external booking platform. The participant can make a booking up to 24 hours before the tour starts.

When booking a tour, the participant provides the following information: number of participants, first name, last name, email address, phone number, and any allergies of all participants for whom they are booking.

After providing the information through Ticketinghub’s booking module, the participant is redirected to the payment page. The participant pays Vegan Food Tour Netherlands in advance using one of the payment methods we offer on the website. The method of payment may vary depending on how the booking is made. Any additional costs involved with other payment methods will be borne by the participant.

A booking is final after payment is made. The participant will receive a confirmation email at the email address provided with booking information such as, the exact start time and location and the date the participant booked the tour. In the attachment of the e-mail, the participant will find the tickets, on which the specified information about the other participants can also be found. The participant is responsible for checking the information in the confirmation email. If the information in the confirmation email is incorrect, the participant must notify info@veganfoodtour.nl as soon as possible and no later than 24 hours after booking.

A booking for one of our tours may in no way be resold or used for commercial purposes, without prior written permission from the Vegan Food Tour Netherlands. If this proves to be the case, we have the right to refuse participation in the tour.

We reserve the right to adjust the price of the tour at any time. The price paid by the participant on the day of booking will remain unchanged, regardless of any price increase.

If the participant has not paid the booking at the start of the tour, we have the right not to admit the participant to the Vegan Food Tour Utrecht.

The participant can cancel a booking free of charge up to 14 days before the start of the tour. If the participant cancels the tour between 14 days and 48 hours before the start of the tour, we will charge a 20% administration fee. There will be no refund if the participant cancels later than 48 hours before the start of the tour or does not show up.

The participant can reschedule the tour to another date free of charge up to 7 days before the tour starts. If the participant wishes to reschedule the tour less than 7 days before the start of the tour, we will charge a 20% administration fee.

The minimum number of participants for the tour to go ahead is 4 adults (or 4 paying participants). If there are less than 4 participants 24 hours before the tour starts, we reserve the right to cancel the tour and issue a full refund. We cannot be held responsible for expenses incurred, such as hotel stays and travel expenses.

We reserve the right to refuse a reservation without reason.

Force majeure and weather conditions

In principle, the Vegan Food Tour is not cancelled, regardless of weather conditions. We expect participants to wear appropriate clothing and shoes. In extreme weather conditions, where it is impossible to conduct the tour and/or the safety of the participants is compromised, we reserve the right to cancel the tour. If we decide to cancel the tour due to extreme weather conditions, the participant will receive a full refund of the deposit. The participant is not entitled to a refund of the deposit if they cancel the tour themselves due to bad weather or rain.

If there is force majeure with the organization of any of our tours, we reserve the right to cancel the tour and refund the full deposit, or reschedule to another time. Force majeure occurs when participating restaurants do not or cannot keep their appointments, strikes, lockdowns and other situations beyond our control. In case of cancellation due to force majeure, we cannot be held responsible for incurred costs and damages, such as hotel bookings or travel expenses.

The tours of Vegan Food Tour Nederland

Before the tour begins, participants will receive a confirmation email with the exact start time and location and the date the participant booked the tour.

We reserve the right to modify the content and route of the Vegan Food Tour Utrecht before or during the tour. The number of locations we visit and food offerings may change based on the opening hours of the participating restaurants.

Tours last between 3 and 4 hours. The duration may vary depending on group size, waiting time at the various locations and the walking or biking pace of the participants.

All food and a closing drink are included in the price. The food is ordered in advance and therefore cannot be changed during the tour. Participants are free to purchase additional food and drinks during the tour.

Safety and liability

Participation in the Vegan Food Tour Utrecht is entirely at your own risk.

The booking module at www.veganfoodtour.nl includes a section for the participant to indicate allergies and/or specific dietary requirements. Participants are responsible for stating any allergies and/or dietary requirements of themselves and the person they are booking for. We try to accommodate allergies and/or dietary needs as much as possible during the tour and will provide alternatives whenever possible. We cannot guarantee that all locations will offer a suitable alternative for allergies and/or dietary needs. Some locations may charge an additional fee for the alternative dish in case of allergies and/or dietary requirements. The additional cost is at the participant’s expense.

We cannot be held liable for any allergic reactions to food or drinks. The locations we visit during the tour are registered restaurants and serve high quality food.

We cannot be held liable for direct or indirect damages resulting from participation in our tours. We cannot be held liable for physical or material damage to the participant, due to e.g. falling, bumping, slipping and participating in traffic, before, during or after one of our tours. We cannot be held liable for loss, theft and/or damage of property of the participant before, during or after one of our tours.

The guide reserves the right to refuse or turn away participants who behave irresponsibly or otherwise inappropriately (drunk, aggressive, rude, etc.). Refusing or turning away a participant due to irresponsible or improper behavior is not grounds for a refund.

Commencement of the tour

At the start of the tour, the participant may be asked to show the confirmation email as proof of entitlement to participate. The participant does not need to print the confirmation email. Digital proof is sufficient. Participation is allowed only on the day specified in the confirmation email.

The participant is responsible for showing up at the start locations on time, as stated in the confirmation email. We are not obliged to postpone the start time or change the route, if the participant cannot appear at the start location on time.

If the participant is prevented, lost or unable to arrive at the start location on time for any other reason, he/she should contact us at the phone number in the confirmation email or at info@veganfoodtour.nl.

In case the participant arrives late and does not contact the guide or the tour organization about it, the situation is considered a no show and the reservation will be canceled. A “no show” is not grounds for a refund.

Privacy

The participant is required to provide accurate information when booking our tours. Changes and/or inaccuracies in this data should be reported to us in a timely manner.

We process participants’ personal data when making a booking. Personal data is used for administrative purposes.

The participant agrees that he/she may be photographed or filmed during one of our tours and that this material may be used for promotion and social media. If the participant objects, he/she can mention it at the start of the tour or by sending an email to info@veganfoodtour.nl.

The participant(s)

The participant acknowledges that he/she will be participating in a walking or biking tour and is capable of walking or biking the specified distance. If the participant uses other transportation during the tour (bus, cab, (rental) bike), any costs are the participant’s own.

Our walking and biking tours take place in public places. The participant should be aware of local rules and regulations applicable to pedestrians and bicyclists.

During our tours, the participant is not allowed to:

Consume alcohol unless it is part of the tour or use or carry drugs during a visit to any of the locations, display aggressive behavior, harassment, threats or other inappropriate behavior towards the guide, other participants, business owners or other persons involved in any way with the Vegan Food Tour Utrecht.

Questions and comments

For questions and comments regarding the terms and conditions of Vegan Food Tour Nederland, participants may email info@veganfoodtour.nl.