We regularly receive questions about our tours, the weather, allergies and of course veganism. Below we have listed the most frequently asked questions and answers for you. Is your question not listed? Or do you have even more questions after reading the answer? You can always send us an email or call us.
After your booking has been paid, you will receive a confirmation email from us, in which you will find the exact starting location and time of the tour you have booked. Did you not receive the email? Or did it unexpectedly end up in your spam? Send an email to email@example.com. We will then ensure that you still receive the important information.
In principle, the Vegan Food Tour tours are in Dutch. If there are foreign-speaking participants, we will choose in consultation with the group whether the language of the tour will be English or Dutch. If there is an objection to this, the guide will do the tour in Dutch and English.
The Vegan Food Tour tours can accommodate a maximum of 12 people. This way we keep the tours personal and small-scale. The tours only take place if at least 4 people have booked. If there are less than 4 bookings, we will contact you and you can reschedule the tour or get your money back. Private groups and team outings can be booked with more than 12 people. Here you will find more information about team outings and group bookings.
Absolutely! Our tours can be booked as private outings for groups of 8 or more. We can imagine that it is more convenient to organize your team outing or private tour on a weekday. In consultation, we can organize the Vegan Food Tour Utrecht tours with adjusted times and on every day of the week. Here you can read more about the options for team outings and group bookings.
Do your children like good food and is walking or cycling for 3.5 to 4 hours no problem? Then the tours of Vegan Food Tour Utrecht are certainly suitable for your children. We have an adjusted rate for children up to 16 years old. We want to lower the threshold for taking the whole family on one of our tours. In this way we contribute to our mission to introduce people to veganism in a positive way and to accelerate the transition to a sustainable and animal-friendly food system. Want to learn more? Read about our mission and vision. In principle, children aged 8 to 17 get as much to eat as their parents. You can book a maximum of 2 child tickets per 1 adult. Children under the age of 8 can participate for free. In consultation, we will determine during the tour which snacks they will or will not receive.
It is smart to take a refillable bottle with you that you can fill with water on the go. We also recommend that you wear clothing that suits the weather. For the walking tours it is smart to wear shoes that you are comfortable walking in. To be on the safe side, take your wallet with you if you want to buy a drink or something tasty to take home at the locations. Then it is important that you have a nice appetite.
You don’t have to be sporty, but you do have to have a basic fitness level. During the city tour you walk about 6.5 kilometers. The lifestyle tour is approximately 3.5 kilometers and the bicycle tour is between 20 and 25 kilometers (depending on the day you book). We regularly make stops along the way for something to eat or a good story. We are as fast as the slowest participant in the group. At the same time, we cannot overrun too much due to the agreements with the locations we visit.
We have already taken many Utrecht residents with us on the Vegan Food Tour tours. Time and time again we hear that they have seen and learned things about their city that they did not know before. So the answer is ‘yes, even as someone originating from Utrecht there is still a lot to discover’.
Honestly? No. We are not historians and certainly do not pretend to know everything about beautiful Utrecht and its history. Do you want to go back in time and learn how Castellum Trajectum came into being? Then we recommend that you take a historic city walk with Willemijn Bánki.
We love crazy facts and fun facts. Between snacks we stop every now and then for a nice anecdote, show us crazy places and tell us the things we love about Utrecht. After the tour you will look at the city with different eyes.
About the food
Absolutely! The tours of Vegan Food Tour Utrecht are for everyone who loves good food. We promise you that the snacks you taste along the way are so delicious that you won’t miss meat and dairy for a moment!
All snacks and dishes that we taste at the various locations are included in the price. During the tours there is plenty of opportunity to buy something tasty to take home at the various locations.
The great thing about vegan food is that it is the most inclusive food choice. Halal, kosher, ital, vegetarian, vegan: everyone can eat. We try to take food allergies into account as much as possible during our tours. We cannot promise that you can eat everything or that an alternative is available everywhere. The sooner we know what we need to take into account, the greater the chance that we can arrange something for you. That is why you have the option to mention your allergy when booking your tickets.
That is a surprise!
Depending on the group size and the pace at which the tour proceeds, there is an opportunity to buy something tasty at the locations we visit. After the tour you will receive a discount voucher for some locations, so that you can come back at a later time.
Well, if you like to eat grass… Just kidding! Of course vegan food is tasty. We promise that after the tour you will never have to ask this question again.
Cancel and refund
Put on your rain suit and put an umbrella in your bag, because the tour continues! Only if the weather is so bad that it is not safe to continue the tour (code red!!), we will cancel it. In that case you will simply get your money back or you can move the tour to another date.
If you cancel your booking up to 14 days before the start of the tour, you will receive a full refund. If you cancel between 14 days and 24 hours before the start of the tour, we will charge a 20% administration fee. Do you cancel later than 24 hours before the start of the tour or do you not show up? Then you will not get any money back. For more information, read our general terms and conditions.
No problem! You can still join the tour. Call us as soon as you know you are late. Then your guide will keep you informed of her location and you can join later. Where possible, we will have missed snacks packed for you, so that you can taste them later.
If you are late or don’t show up, unfortunately we cannot refund your money. Not even a share for any missed snacks. At the start of the tour we have already incurred costs and your snacks have been reserved. For more information about cancellations and no-shows, read our general terms and conditions.
The Vegan Food Tour Utrecht tours only take place if there are at least four participants. If there are too few bookings, we will contact you and discuss whether you want to move the tour. Do you not want that? You will then receive the entire amount refunded.